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After many years of strong efforts to evolve and get better every day, today we pride ourselves for providing a great service and for exceeding our clients expectations.
But anybody can say that... so we decided to post some of our clients comments:
Lea,
Thanks a million for your help. I was pleased by your level of efficiency and tenacity to get me a cruise in a short time for my budget. I tried other agents but they were not as helpful. I would like to continue doing business with you in the future. The patience, willingness to listen and efffort you showed in dealing with me exemplifies what customer service should be. Your professionalism sets the standard of excellence in customer care and I look forward to doing repeat business with both you and your agency. I will be sending referrals to you.
Hey Camille, It's Manouchka. Just wanted to take the time to thank you once again for all your help with planning this wonderful vacation. The experience was a "must see, must do". Here are some, I mean some out of 800 pics we took. Girl, this sure was a trip. I hope we have a chance to talk about the different places over the phone one of these days...until then hope you enjoy the pics. By the way, tell your boss...That your the best and you deserve a RAISE!!!
September 18, 2008
Dear Hernando,
Just wanted to say hello and let you know that I am home from my trip to South America. Although the trip from Asuncion to Bogota was verrrrry long it all went smoothly and well. Thank you again for all that you did to make that trip successful. We will be in touch in the future for other trips.
Be well,
Gurudass
August 28, 2008
Miriam: Estaba en mora de agradecerte toda tu ayuda ahora que estivuimos pasando un mes maravilloso de vacaciones en Italia, gracias en muy buena parte a la buena localización y buen servicio en los hoteles que con tanto acierto nos seleccionaste para este paseo: la ubicación insuperable, el servicio bueno y la tarifa, dados los altos costos en europa, también muy razonable.
Es la primera vez que me lanzo sola con mis hijas a un viaje de esta naturaleza y por eso mismo es la primera vez que no es Alonso el que está a cargo de todos los temas asociados con nuestras vacaciones. Por esa razón, no quería dejar pasar la oportunidad de agradecerte sinceramente tu valiosa ayuda.
Aprovecho para contarte que en Venecia nos encontramos con unos queridos amigos colombianos Camilo y Mónika , quienes también estaban de paseo por Italia....cuando vieron nuestro hotel y supieron lo que estabamos pagando, tomaron la resolución de que cuando regregaran de un pequeño viaje a Asutria se iban a quedar en el Hotel Bellini. Hoy Mónika me ha llamado a pedirme tus datos, pues creo que a partir de ahora quieren que tu los ayudes con sus viajes. Son una pareja encantadora, además Camilo por sus negocios tiene que viajar mucho, y ellos, como nosotros, tratan todos los años de darse un paseito por algún lugar del mundo con sus hijas. Ya les he dado tus datos y espero que pronto se pongan en contacto contigo y que terminen siendo unos buenos clientes tuyos.
De nuevo mil y mil gracias.
August 12, 2008
Dear Angela;
What an amazing job you did assisting my family with our Rome, Israel and Egypt vacation this summer.
We must have made you work way too hard on this one, but you never complained and just kept making it better.
By the way, on the way back we stopped off in Madison, Wisconsin just long enough for Joey to win the Gold Medal (1st. place in his division) at the AAU National Championship of Tae Kwon Do.
Needless to say, we will be recommending you and your excellent services to everyone that we know.
Next year, Gayle and I want to cruise the Greek islands.
Thank you and best regards,
Sid
June 29, 2008
Liora, Sonia & Carlitos:
You have no idea how wonderful this weekend has been, and all thanks to you guys. Thank you very much,
The Hotel is spectacular, the service, the attention, the food, the spa. IT’S A DEFINITE RECOMMENDATION. Honestly hard to top off.
The only thing better than all described, was the level of service provided by the Forest Travel family. You really outdid yourselves and made
our weekend special.
Thank you again for your special attention.
Un abrazo,
Eddy
February 04, 2008
Good afterrnoon Liora
We want to thank you for the good bottle of wine that you sent us on the Princess cruise. We enjoyed it and made a toast to your health.
Thank you again and we see you for our next trip.
Have a nice day
Huguette and Jean-Pierre
February 03, 2008
Liora~
I just had to write to let you know that the trip was absolutely fantastic! And everyone behaved!!!!
I owe you a world of thanks for all of your hard work and dedication to the 50 Candles Club.
I want you to know that people were singing your praises during the trip ~ and were ABSOLUTELY impressed that you were able to get 44 people to the same island on the same day for the same vacation without any glitches.
Are you sitting down? They all want to do it again!!! God help us!
I know we hit some bumps, but I could not have done this without you! You are the definition of a professional travel agent and after all is said and done, you did it. In addition to a few apologies along the way, I owe you my gratitude.
Thanks, Liora ~ for the trip of a lifetime.
When I get to Miami, let's go out and celebrate.
Janine
January 01, 2008
Dear Forest Travel,
My name is Christopher and I'm speaking on behalf of me and my father, Fernando. He tells me of how great your service has been to him for getting airline tickets. I'm very appreciative of this. During the times that I can travel to Florida to see my father, Christmas time and Summer break, it's important that everthing's in order. That's why I thank you for being so quick in helping my dad with everything, such as getting me an airline ticket and calling him back to confirm. I would also like to thank the Travel specialist that helped, Martha Hernandez. Thank you very much.
- Chris
August 01, 2007
Hi Liora,
Finally we all got back, still a bit jet lagged , but with fond memories of a beautiful vacation!!! Thank you so much for recommending this cruise ship and the excellent tours!
Many thanks.
Rgds
LCL
September 26, 2007
Good afternoon Stacy
We got back from our trip on Sunday. It was a very nice trip, the boat trip was fantastic, we had the best wines and cheeses and the crew was excelent.
The hotel reservations and upgrades worked out beautifuly .
Best Regards,
George
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